Sentrilock Tutorials & FAQ
As a SentriLock user, you’ll be given a SentriKey ID and password for logging in to the SentriKey Real Estate website. To log in, go to https://lb.sentrilock.com/lbs/index/ and enter your SentriLock ID and password, then click login. You can manage your account there. SentriLock offers on-going training for members, including live virtual training , self-guided training, how-to videos and more: to access, visit sentrilock.com/training To access the SentriKey Real Estate Website Guide, visit sentrilock.com/sentrikey-real-estate-website/ FAQs The SCAOR bills SentriLock membership fees annually in early June. The payment is expected to be received by June 30th. SentriLock will never be responsible for billing you. Instead, you will receive a notification of the invoice in your email, which is on file with SCAOR. You can easily make the payment through your member portal available on scaor.com. “Rules and Regulations” refers to a set of guidelines and standards established by SCAOR in association with SentriLock to regulate usage and ensure order. These rules specify the acceptable behavior and actions of SentriLock users within a particular context and provide a framework for decision-making and problem-solving.
Only Brokers may purchase a lockbox from SCAOR. Agents may borrow lockboxes from their Brokers.Helpful Links and Documents
Helpful Videos
When do I get billed for SentriLock and who bills me?
When do I get billed for SentriLock and who bills me?
What are SCAOR’S unique SentriLock Rules and Regulations?
What are SCAOR’S unique SentriLock Rules and Regulations?
The purpose of SCAOR’s SentiLock Rules and Regulations is to maintain fairness, consistency, and stability and to protect the rights and interests of all parties involved.
To read SCAOR’s SentriLock Rules & Regulations click here
How do I purchase a Lockbox from SCAOR?
How do I purchase a Lockbox from SCAOR?
I’m licensed in Delaware and Maryland. Am I allowed to use a SCAOR issued SentriLock Box for a listing in Maryland?
I’m licensed in Delaware and Maryland. Am I allowed to use a SCAOR issued SentriLock Box for a listing in Maryland?
Help, I can’t open a lockbox and need immediate assistance!
Help, I can’t open a lockbox and need immediate assistance!
Why does my Sentrilock app show as expired or reference an upcoming expiration date?
Why does my Sentrilock app show as expired or reference an upcoming expiration date?
To renew access for an additional 20 days, simply connect to WIFI and open the app, which will reset the access clock. This measure ensures uninterrupted access when presenting properties in areas with poor cellular network coverage.When will my Listing show up in SentriLock?
When will my Listing show up in SentriLock?
Note: You must enter the exact same address as the listing as well as the MLS number for it to work properly. You may also Call SentriLock for assistance: 1-877-736-8745.Why can’t I release the shackle?
Why can’t I release the shackle?
If either you or your Broker are the owner of the lockbox, and you are logged into your SCAOR Sentrilock account, call SentriLock for troubleshooting the lockbox at 1-877-736-8745.
What do I do with a defective lockbox that won’t work?
What do I do with a defective lockbox that won’t work?
Please remember to bring the broken lockbox AND the ticket number to the SCAOR office.
*Batteries last up to 10 years (2033). How can I view the Lockbox Access Log?
How can I view the Lockbox Access Log?
*If no activity is showing in the access log for a lockbox, it could be that the showing agent accessed the lockbox with poor cellular connection and it did not get reported due to low data connectivity. However, any access after the initial one would pull previous accesses.
*An agent can add their cell phone number under homeowner notifications to receive a notification after a showing via the message center in the app or via email depending on the settings.
When you release a shackle and it steps you through the wizard to assign the Lockbox to a listing, after it is assigned, there is an option for more settings. In the more settings section, it asks you to enter homeowner notifications. Alternatively, if you already have a property assigned to a listing, you can go to My Lockboxes in the app and select Property Access Settings and enter it there as well.